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Terms and Conditions

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website ('the Website') and your relationship with: Freaking Awesome Limited whose registered office is at 1-3 Salisbury Street, Widnes, WA8 6PJ

('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

  1. Agreement

By using the Website you agree to be bound by these Terms.

  1. Amendments

We reserve the right to:

  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
  1. Registration


You warrant that:



the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and


you are not impersonating any other person or entity


The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:



e-mail address:

  1. Privacy Policy

We will treat all your personal information as confidential

and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input

personal details in order for us to identify you, such as your name, e-mail

address, billing address, delivery address, credit card or other payment

information. We confirm that this information will be held by us in accordance

with the registration we have with the Data Commissioner's office.

  1. Protecting Your


To ensure that your credit, debit or charge card is not

being used without your consent, we will validate name, address and other

personal information supplied by you during the order process against

appropriate third party databases.

We take the risk of internet fraud very seriously. With the

volume of fraudulent credit card transactions increasing, we make every effort

to ensure all orders are thoroughly checked using the information already

supplied. There is a possibility we may contact you to make additional security

checks and we ask for your co-operation to enable us to complete them. We will

not tolerate fraudulent transactions and such transactions will be reported to

the relevant authorities.

By accepting these terms and conditions you consent to such

checks being made. In performing these checks personal information provided by

you may be disclosed to a registered Credit Reference Agency which may keep a

record of that information. You can rest assured that this is done only to

confirm your identity, that a credit check is not performed and that your

credit rating will be unaffected. All information provided by you will be

treated securely and strictly in accordance with the Data Protection Act 1998.

  1. Compliance

The Website may only be used for lawful purposes and in a

lawful manner. You agree to comply with all applicable laws, statutes and

regulations regarding the Website and its use. You agree not to upload or

transmit through the Website:

  1. Indemnity

You agree to fully indemnify, defend and hold us, and our

officers, directors, employees and suppliers, harmless immediately on demand,

from and against all claims, losses, costs and expenses, including reasonable

legal fees, arising out of any breach of these Terms by you, or any other

liabilities arising out of your use of this Website or any other person

accessing the Website using your personal information.

  1. Third Party


As a convenience to our customers, the Website may include

links to other websites or material which is beyond our control. For your

information, we are not responsible for such websites or material nor do we

review or endorse them. We will not be liable, whether directly or indirectly, neither

for the privacy practices or content of such websites nor for any damage, loss

or offence caused or alleged to be caused in connection with, the use of or

reliance on any such advertising, content, products, materials or services

available on such external websites or resources.

  1. Orders

All orders are subject to acceptance and availability. If

the goods ordered are not available, you will be notified by e-mail (or by

other means if no e-mail address has been provided) and you will have the

option either to wait until the item is available from stock or to cancel your


Any orders placed by you will be treated as an offer to

purchase the goods or services from us and we have the right to reject such

offers at any time. You acknowledge that any automated acknowledgment of your

order which you may receive from us shall not amount to our acceptance of your

offer to purchase goods or services advertised on the Website. The conclusion

of a contract between you and us will take place when we (i) debit your credit,

debit card or PayPal account or (ii) dispatch the goods to you or commence the

services, whichever is the later.

We will take all reasonable care, in so far as it is in our

power to do so, to keep the details of your order and payment secure, but in

the absence of negligence on our part we cannot be liable for any loss you may

suffer if a third party procures unauthorised access to any data provided by

you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or

distribution. You are limited to a purchase of 5 items of any one product. We

reserve the right to cancel orders and/or suspend accounts where we believe

products are being ordered in breach of this provision.

You will assume the risk for the products once they have

been delivered to the delivery address which you specified when ordering the

products. We accept no liability where you provide an incorrect delivery

address or where you fail to collect the products from the delivery address

which you specified.

  1. Cancellation


Where you have purchased the goods or services as a consumer

(i.e. for private use as opposed to business use), please note that you are

entitled to cancel any contract completed with us within 14 days from the day

on which you acquire physical possession of the goods.

For further information about cancellations and returns,

please see our Returns Policy.

  1. Price and Payment

All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.


Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.


You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment. We will give you at least 48 hours’ notice in advance of any reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order within 48 hours of us sending you this email.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives.


  1. Eligibility to


To be eligible to purchase goods on this Website and

lawfully enter into and form contracts on this Website under English law you


By offering to purchase goods and services you represent to

us that you are 18 years of age or over and authorise us to transmit

information (included updated information) to obtain information from third

parties, including but not limited to, your debit or credit card numbers or

credit reports to authenticate your identity, to validate your credit card, to

obtain an initial credit card authorisation and to authorise individual

purchase transactions.

  1. Intellectual


The content of the Website is protected by copyright, trademarks,

database and other intellectual property rights and you acknowledge that the

material and content supplied as part of the Website shall remain with us or

our licensors.

You may retrieve and display the content of the Website on a

computer screen, store such content in electronic form on disk (but not any

server or other storage device connected to a network) or print one copy of

such content for your own personal, non-commercial use, provided you keep

intact all and any copyright and proprietary notices. You may not otherwise

reproduce, modify, copy or distribute or use for commercial purposes any of the

materials or content on the Website.

  1. Limitation of


Notwithstanding any other provision in the Terms, nothing in

these Terms:

The Website is provided on an 'as is' and 'as available'

basis without any representation or endorsement made and we make no warranties,

whether express or implied, in relation to it and its use. You acknowledge that

we cannot guarantee and cannot be responsible for the security or privacy of

the Website and any information provided by you. You must bear the risk

associated with the use of the Internet.

Whilst we will try to ensure that material included on the

Website is correct, reputable and of high quality, we cannot accept

responsibility if this is not the case. We will not be responsible for any

errors or omissions or for the results obtained from the use of such

information or for any technical problems you may experience with the Website.

If we are informed of any inaccuracies in the material on the Website we will

attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection

with the following:

To the full extent allowed by applicable law, you agree that

we will not be liable to you or any third party for any consequential or

incidental damages (both of which terms includes, without limitation, pure

economic loss, loss of profits, loss of business, loss of anticipated savings,

wasted expenditure, loss of privacy and loss of data) or any other indirect,

special or punitive damages whatsoever that arise out of or are related to the


  1. Severance

If any part of the Terms shall be deemed unlawful, void or

for any reason unenforceable, then that provision shall be deemed severable

from these Terms and shall not affect the validity and enforceability of any

remaining provisions of the Terms.

  1. Waiver

No waiver by us shall be construed as a waiver of any

proceeding or succeeding breach of any provision.

  1. Entire


These Terms form the entire basis of any agreement reached

between you and us.

  1. Law and


These Terms shall be governed by and construed in accordance

with the laws of England and Wales and any disputes will be decided only by the

English courts.

  1. Chocolate

& Sweets

To make the most of your sweets we recommend that they are

consumed within 12 weeks of receipt.

All products are individually dated to ensure the products

are consumed when they are at the best.

Nut content

Customers should be aware that all our sweets are

manufactured and packaged in environments in which nuts may be present and

therefore cannot guarantee that any sweets supplied are free of nuts and nut

traces. Please note that ingredients provided are those from manufacturers'

packaging and lists and are therefore as accurate as those available from sweet

manufacturers, we therefore cannot be held responsible for their content.


In order to ensure our customers receive the best level of

service and are happy to indulge their sweet tooth we offer a comprehensive

returns policy in the unlikely event that you are not 100% satisfied with

sweets delivered. Please note that the following returns procedure must be

followed, and failure to do so may result in us being unable to exchange goods

or provide refunds. Also please be aware that we cannot be held responsible and

provide refunds/exchanges on stock affected by circumstances beyond our

control. This includes damage and neglect after goods are received, goods being

stored in climatic conditions such as extremes of temperature that can affect

some items - items often stick together or alter appearance slightly, but will

taste the same and damage by third parties. In addition please be aware that

during the hot summer months goods in transport can be effected by the heat so

be aware that delicate items such as chocolate may not always look as intended,

but they will of course still taste as good as ever.

Should you wish to return an item for any reason please

notify us within 48 hours of receipt of your order of any part that is

unsatisfactory. In order to arrange a return, please contact us and inform our

customer service team of your order number, the item you are returning and the

reason for the return.

We will then reply with a unique returns authorisation

number and the address you need to send the item to.

You'll need to package the item securely and include:

Goods returned should be in their original condition and

packaging in which they arrived, along with a copy of the invoice or packing


Once received items will be checked and refunds on goods and

postage arranged where suitable. We cannot issue refunds on simply unwanted

goods due the perishable nature of goods on sale. Refunds/exchanges will only

be offered on items that are faulty, and were clearly so at the time at which

they were dispatched.

  1. All Competitions

We reserve the right to amend these Terms without notice

from time to time.

These rules will be deemed incorporated into each

competition except to the extent that any specific instruction in a competition

provides otherwise.

By entering the competition entrants will be deemed to have

read and understood these Terms and be bound by them. All of our decisions will

be final and binding and no correspondence will be entered into.

Any person who is an employee or an immediate family member

of an employee of any Freaking Awesome company or any other person who is directly

connected with the organisation of any particular competition is ineligible to


Competitions are only open to residents of the UK (excluding

Northern Ireland).

All entrants are to be aged 18 or over unless any other age

restriction is specified or implied. Entrants should, if under 18, obtain

permission in advance from their parent or guardian.

All entries must be received by the closing date specified

in the competition. Answers will be entered upon submission. No responsibility

will be taken for any answers that are misdirected, lost for technical or other

reasons or received after the closing date.

we reserve the absolute right to disqualify without notice

any entries to any competition which we consider have used improper technical

means to enter and/or we believes fraudulent.

Entrants are liable for their costs to access computer


We will not be liable for or accept any responsibility for:

(i) any failure by the winner or any entrant to comply with these terms and

conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any

server, system or network failures, malfunctioning or inaccessibility.

We shall be the promoter of all competitions subject to

these terms and conditions unless stated otherwise.


If for any reason an advertised prize is unavailable we

reserve the right at our absolute discretion to substitute a similar prize of

equivalent or greater value.

Only one prize will be awarded per household.

There will be no cash or other alternative to the prize

offered and prizes are not transferable.


The winner’s name will be selected in a random draw, after

the closing date, from all correct answers received.

The winner of a prize will be notified within 28 days after

the winner has been ascertained.

Please allow 28 days for delivery of all prizes.

If the winner of the a competition is unable to take up a

prize for any reason or if the winner cannot be notified after reasonable

efforts having been made then we may dispose of the prize as we think fit

without any liability to the winner for having done so.

For each competition, only one prize will be awarded per

entrant / email address. Names of winners will be available on request.

The names of the winners may be published on our Website

and/or on our Facebook, Twitter or any other social media platform.

Claiming Prizes

Prizes Involving Travel: (a) Travel arrangements are the

responsibility of prize-winners unless otherwise stated; (b) we reserve the

right to require written permission from the parent or guardian of any winner

who is under the age of 16 and to require such a winner to choose as a companion

someone 18 or over.

  1. Reviews

If you submit a review, you grant us a non-exclusive,

royalty-free, perpetual, irrevocable, and fully sub-licensable right to use,

reproduce, modify, adapt, publish, translate, create derivative works from,

distribute, and display such content throughout the world in any media.

You grant Freaking Awesome and its sub-licensees the right to use

the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author

of such content and your right to object to derogatory treatment of such


You agree to perform all further acts necessary to perfect

any of the above rights granted by you to Freaking Awesome  including the execution of

deeds and documents, at the request of Freaking Awesome.

You represent and warrant that you own or otherwise control

all of the rights to the content that you post; that, as at the date that the

content or material is submitted to Freaking Awesome:

Winners of the review competition will be notified by email.

Failure to respond to our notification email within 20 days will result in the

prize being forfeit.

  1. Delivery of

your gift voucher

The Freaking Awesome Gift Voucher can be used to buy any item sold by Our normal terms and conditions, together with the terms and

conditions below, apply to the purchase of your gift voucher. You can email it

to family and friends, or print it out to give to them personally. It is the

perfect way to give a gift when you don’t know what to buy!

What is a Freaking Awesome Gift Voucher? - The Freaking Awesome Gift Voucher is

available in £10, £25, £50, £75 and £100 denominations and enables you to give

a gift when you don’t know what to buy. Gift Vouchers are issued via email

using an electronic voucher code which can then be redeemed in the Checkout to

buy any product on

How do I order a Gift Voucher? - You can add the gift

voucher to your shopping basket like any other product by selecting the ‘Add to

Basket’ button found on the ‘Buy Now’ tab. Then continue to checkout to

complete your order. If you want to purchase more than one Gift Voucher you can

increase the item quantity on the basket page or go back to the relevant Gift

Voucher product page and add more items to your basket. You can also buy other

products at the same time as placing your order for Gift Voucher(s). Gift

Vouchers are valued and issued in GBP Pounds. Discount codes cannot be used

when purchasing a Gift Voucher.

How will I receive a Gift Voucher? - Once your order has

been processed and we have taken payment, you will be emailed the electronic

Gift Voucher code to the email address where your order confirmation email is

also sent. You will not receive anything in the post for Gift Vouchers that you


How do I give the Gift Voucher to the recipient? - Once you

have received the electronic Gift Voucher code you can then forward on this

email to the gift recipient, or you can print out the voucher and give it to

them. Gift Vouchers are valid for 12 months from the date of purchase.

I am the recipient of a Gift Voucher, how do I redeem it? -

Gift Vouchers can be used to purchase any product on Select the

item(s) you wish to order and add them to your basket. To apply your Gift

Voucher, enter the electronic voucher code you received in the ‘Discount Code’

box and click the ‘Add’ button. This will then apply the voucher to your order.

Then proceed to the Checkout as normal.

What are the restrictions? - You can only use one voucher

per order and no change will be issued if the full value of the voucher is not

used in the order. Gift Vouchers are valid for 12 months from the date of

purchase so make sure you remember to redeem your Gift Voucher in time. Gift

Vouchers are valued and issued in GBP Pounds. You cannot use your Gift Voucher

in conjunction with any other discount code.

I have paid for an order using a Gift Voucher. What happens

if I want to return my order? - For orders which are refunded, the refund will

be issued via the same payment method as used to pay for the order. Therefore

if you have paid, or part-paid, for an order using a Freaking Awesome Gift Voucher any

refund will be issued in Gift Vouchers to the same value.

I have lost a Gift Voucher. What do I do? - If you are the

recipient of a Freaking Awesome Gift Voucher please ask the purchaser if they still have

details of your Voucher Code. If not, please ask the purchaser to contact us

via customer services so that the Gift Voucher can be reissued. We can only

reissue gift vouchers which have not been redeemed. For the avoidance of doubt,

the original gift voucher will be void if we issue a replacement. The original

expiry date will still apply.

Risk and Loss - The risk of loss and title for a Gift

Voucher shall pass to the purchaser upon our electronic transmission of the

Gift Voucher to the purchaser or designated recipient, whichever is applicable.

We are not responsible if any Gift Voucher is lost, stolen, destroyed or used

without your permission

Fraud - We will have the right to close customer accounts

and take payment from alternative forms of payment if a fraudulently obtained

Gift Voucher is redeemed and/or used to make purchases on

Can I return my Gift Voucher? - Gift Vouchers cannot be

returned or refunded, except in accordance with your statutory rights. The

value of the gift voucher cannot be converted back to cash.

  1. Multi-buy


This offer applies only to qualifying items listed in the

Multi-buy area of this Website.

Where any goods are returned (except for an exchange where

products are faulty/defective), we are entitled to either require the return of

all goods delivered as part of that Multi-buy offer at your cost or charge you

for the goods retained by you at the full price quoted on this site.

  1. Gift with

Products Promotions

Where we are offering a free gift with a product, we shall

only provide one free gift per transaction (irrespective of how many products

are purchased). The free gift is subject to availability and we reserve the

right to change the free gift for a gift of equivalent value.

  1. Freaking Awesome

Price Promise

Our ‘price promise’ only relates to products that we

expressly advertise as being part of the ‘price match guarantee’ in one of our

marketing emails. To be eligible for our price match guarantee, the comparable

product must satisfy the following criteria:

  1. Referral Scheme

Subject to the terms set out


below, you may earn ‘credit’ for use on this Website by referring a new


customer(s) to us through our referral scheme by sharing the referral link



referral code we provide to you (the “Referral


Scheme”). You are only eligible to participate as a ‘referrer’ in this


Referral Scheme if you have previously placed an order on the Website.

A new customer is a natural


person who has not previously placed an order with us (a "Referee").

If the Referee has an


account on the Website but has not previously placed an order on the Website


then they are entitled to participate in the Referral Scheme through the


‘referral link’ only. If the Referee already has an account on the Website then


they will be unable to participate in the Referral Scheme using a ‘referral


code’ (regardless of whether they have previously placed an order).

If the Referee has clicked


through your referral link the discount code will automatically be applied at


checkout. If the Referee is using a referral code, the Referee must enter this


code at checkout.

For the avoidance of doubt, any


credit generated from the Referral Scheme may only be spent on the Website and



you nor the Referee is entitled to receive any payment of any kind in respect


of the credit. The credit is not redeemable for cash. The credit that stands to


your Referral Scheme account is not transferable in any way.

You will receive the applicable credit


on your account 3 days after despatch of the Referee's order. If the Referee


cancels their order for any reason within 3 days of it being despatched, you


will not qualify for any credit. You will receive your credit in the default


currency of the Website.

Any credit accrued through the


Referral Scheme that has not been used within 12 months from the date of


accrual will expire.

The Referee must place an order


with a value of at least the minimum value as stated on the Website from time


to time.

Subscription products are excluded


from the Referral Scheme. If you are participating in the Referral Scheme, you


will be unable to participate in any affiliate schemes, cash-back offers and/or


any other promotions of this nature.

We may, in our sole discretion, withdraw your credit



from the Referral Scheme at any time if we believe or suspect that your use of


the Referral Scheme is fraudulent, misleading or contrary to these term.

  1. Waste

Electrical or Electronic Equipment Regulations

We are pleased to offer all of our customers buying

new electrical items the chance to recycle qualifying old electrical items for free.

  1. Subscription




Freaking Awesome Subscription Terms and Conditions

By subscribing to

our “subscription” service, you acknowledge that you agree to our Terms and


Stock is subject to

availability, you may receive the first “subscription box” in the same month that

you place your order. For example, if you subscribe in January, your

subscription may begin with the January


“subscription box”. If the monthly “subscription box” is not available in the month you place your

order, your subscription will start in the subsequent month. The date on

which we ship the subscription box will vary from month to month. Please note that

on occasion there may be shipping delays and/or product back-orders due

to unforeseen issues involving the brand fulfilment process. Any

estimated delivery dates are estimations only and you will not be eligible

for a refund due to any unforeseen delays. As soon as your “subscription box” is on its

way, you will receive a confirmation email containing a tracking number that

allows you to monitor its shipment. You will not be eligible for a refund

due to any unforeseen delays. If you change address during the term of

your subscription, you


can do this via your account and it will take effect the following month.




If you have not changed your address before the following month’s box has been

created then we shall not be liable to you in the event that you fail to

receive your “subscription box” and no refund shall be provided. Each subscription is

classed as a single sales contract for regular delivery of goods, so

you are only entitled to receive a refund if you cancel your subscription

with us within 14 days from the day on which you acquire physical possession

of your first “subscription box”. You are entitled to cancel your subscription at any

time, however unless you cancel your subscription with us within 14 days



the day on which you acquire physical possession of your first “subscription box”, you

will not be entitled to a refund.




The above cancellation policy does not affect your statutory rights.

Please see clause 10 above for further information about your right to cancel.

We reserve the right to cancel your subscription

at any time as a result of any breach of these Terms. We also reserve the

right at our absolute discretion to cancel and/or change the “subscription box”

subscription model.

  1. Promotional Texts

we use your data (e.g. your email address or mobile number if you decide to provide one), or permit our group companies to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by. If you do not want us to use your data in this way, please change the settings in your account or use the other opt-out option provided, for example, in the case of SMS messages, by

texting ‘EXIT’ to 88440.

Clicking the 'unsubscribe' link in promotional mails will also ensure that your name is removed from our mailing



  1. Special Offers & Promotions


Discount codes that are valid across the entire site exclude the following unless stated otherwise;

- Pre-Orders

- Entertainment Products (Games, DVD and Blu-ray)

- Electronics

- Beauty Electricals

- Products in Special Offers

- All Sale, Clearance, Outlet Lines

Unless expressly stated otherwise, all discount codes/offers are subject to a maximum discount value equivalent to £1 per 1% of discount (e.g. a 10% discount code is capped at a maximum discount of £10, a 20% discount is capped at a maximum discount of £20 etc). From time

to time and at our sole discretion, we may increase or decrease this cap for certain promotions.

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